Privacy policy

Read this policy before using Nornas services.

Norna take the protection of your data, privacy and personal information very seriously. It is vitally important to us that you feel secure when using our website at www.norna.ai

 

This Privacy Policy (together with our Website terms of use at www.norna.ai/terms), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Norna. Please read this privacy policy carefully  to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us. By using our services, you accept the terms of this privacy policy.

The Privacy Policy does not apply to any third-party website, software or applications that integrate with our services (together, the “Third-Party Services”). The Third-Party Services have their own privacy policies and we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such any Third-Party Services.

Information we may collect

We may collect and process the following data about you:

  • Information that you provide to us. You will be asked to provide us with your information when:
    • you fill in forms on our Website, or correspond with us by phone, email or otherwise;
    • you register to use the Website, subscribe to our newsletter, promotional emails or other marketing materials;
    • you report a problem with the Website; or
    • you complete any surveys we ask you to fill in that we use for research purposes (although you do not have to respond to these if you do not want to).

The information you will be asked to provide to us for these purposes may include your name, job title, job field, email address, phone number, markets you are interested in, reports you are interested in, company name, company type, job function or further information required to verify your identity.

  • Information we collect about you.  With regard to each of your visits to our Website we may automatically collect the following information; however, this information cannot be used to identify you:
    • device-specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information;
    • details of your visits to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), length of visits to certain pages , and page interaction information (such as scrolling, clicks, and mouse-overs);
    • details about your location, approximated using data provided by you and other third-parties;
    • details about your interaction with emails and other communication received by us, including opening rate of emails and clickstream through our emails;
    • cookie information used on our Website. For more details about the cookies we use please refer to our policy.

If you are using our Website on behalf of a third party, you must have obtained clear permission from the individuals whose data you provide us with before sharing that data with us.

For the avoidance of any doubt, any reference in this Privacy Policy to your data shall include data about other individuals that you have provided us with.

How we use your information and justification of use.

Use of personal information under EU data protection laws must be justified under one of a number of legal “grounds” and we are required to set out the ground in respect of each use of your personal data in this policy. These are the principal grounds that justify our use of your information:

  • Consent: where you have consented to our use of your information (you are providing explicit, informed, freely given consent, in relation to any such use and may withdraw your consent in the circumstance detailed below by notifying us);
  • Contract performance: where your information is necessary to enter into or perform our contract with you;
  • Legal obligation: where we need to use your information to comply with our legal obligations;
  • Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights; and
  • Legal claims: where your information if necessary for us to defend, prosecute or make a claim against you or a third party.

We reserve the right to collect anonymous and/or aggregated data regarding your and other visitors or customers’ use of the Website, provided that no individual natural person can be identified from such data (“ Aggregate Data ”). The Aggregate Data is used to improve and enhance the Website and for other development, diagnostic and corrective purposes in connection with the Website.

We will not sell your personal data (or any other data you provide us with) to third-parties, however, we reserve the right to share any data, which has been anonymized and/or aggregated.  You acknowledge and accept that we own all right, title and interest in and to any derived data or aggregated and/or anonymized data collected or created by us.

We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us.

Where we store and how we protect your personal information

We take the security of your personal information very seriously.

We ensure appropriate technical and organizational measures are in place to make sure the personal data we collect from you (including email addresses that form part of our prospective marketing database) is secure at all time. Where we use sub-processors, we ensure those organizations contractually provide appropriate technical and organizational measures to ensure similar levels of safeguards.

Countries outside the European Economic Area (“EEA”) may not provide the same level of adequate protection for the rights and freedoms of data subjects in relation to the processing of personal data. In countries which do not provide appropriate safeguards, we shall transfer your data subject only to your consent except for transfers to and from: (i) any country with a valid adequacy decision from the European Commission; (ii) any country with which we have ensured similar levels of safeguards have contractually been put in place (this may include entering into standard contractual clauses) ; or (ii) any organization, including any of our sub-processors, which ensures an adequate level of protection in accordance with applicable data protection laws.

Please contact us if you would like further details on the specific safeguards applied to the export of your personal information outside EEA.

Although Norna will do its best to protect your personal data, the transmission of information via the internet is not completely secure, any transmission is at your own risk and we cannot guarantee, during transmission through the internet, the security of your data transmitted to our Website.

How long we retain your personal data

We will hold the above information for as long as is necessary in order to provide you with the Website, deal with any specific issues that may arise, or otherwise as is required by law or any relevant regulatory body.

If information is used for two purposes, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period when that period expires.

We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed.

Your rights

Under the General Data Protection Regulation (EU) 2017/676, you have various rights in relation to your personal data. All of these rights can be exercised by contacting us at privacy@norna.ai

Norna will not ordinarily charge you in respect of any requests we receive to exercise any of your rights detailed above; however, if you make excessive, repetitive or manifestly unfounded requests, we may charge you an administration fee in order to process such requests or refuse to act on such requests. We will provide you with a copy of the personal data undergoing processing free of charge; however, any further copies requested may be subject to reasonable fees based on administrative costs.

Asking us to stop processing your personal data or deleting your personal data will likely mean that you are no longer able to use Norna’s Website, or at least those aspects of our Website which require the processing of the types of personal data you have asked us to delete, which may result in you no longer being able to use our Website.

Where you request Norna to rectify or erase your personal data or restrict any processing of such personal data, Norna may notify third parties to whom such personal data has been disclosed of such request.

Pipedrive

Our registration service allows visitors of our website to learn more about our company, download content, and provide their contact information and other demographic information. This information is stored on servers of our software partner Pipedrive. We may use this information to contact visitors to our website and to determine which services of our company are of interest to them. All information collected by us is subject to this Privacy Policy. We use all information collected solely to improve our marketing.

We use Pipedrive for our online marketing activities. Pipedrive is an integrated software solution that covers various aspects of our online marketing activities.

These include among others:

  • Reporting (e.g. traffic sources, accesses, etc.)
  • Contact management (e.g. user segmentation & CRM)

Pipedrive is a software company with headquarters in New York, USA, and additional offices in various countries.

Contact us:
Pipedrive
460 Park Avenue South
New York, NY 10016, USA

Pipedrive complies with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

More information about Pipedrive’s privacy policy
More information from Pipedrive regarding EU data protection regulations
More information about the cookies used by Pipedrive

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page, and in the case of material changes, will be notified to you by email or notifications via the Website.  We therefore encourage you to review it from time to time to stay informed of how we are processing your information.

Contact

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to privacy@norna.ai.

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